CITY PETS CANINE ADVENTURES – PRIVACY POLICY
Effective Date: November 2025
Company: City Pets Canine Adventures (a division of Elite Dog Walking Limited)
Address: Grey Lynn, Auckland 1021
Email: info@citypetsadventures.co.nz
1. Our Commitment to Your Privacy
At City Pets Canine Adventures (“City Pets”), we treat your personal information with the same care and responsibility we give to every dog we walk.
This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We collect information directly from you when you contact us, complete our online form, or use our services. This may include:
Personal & Contact Information
Your name
Phone number
Email address
Suburb and full address (after booking confirmation)
Dog Information
Dog’s name, breed, age
Behaviour, temperament, recall level
Health and medication details
Vaccination, flea, worming, and desexing status
Optional Information
Access instructions for pick-up/drop-off (if required)
Emergency contact information
Payment Information
Billing details and payment history
Website Data
Analytics collected through Meta Pixel, Google Analytics, and cookies
Device and usage information for marketing and site performance
We only collect information necessary to provide safe and effective walking services.
3. How We Use Your Information
We use your information to operate City Pets safely and efficiently. This includes:
Managing dog walking bookings and schedules
Confirming addresses, pick-ups, and drop-offs
Communicating updates, cancellations, and service changes
Ensuring the safety and wellbeing of your dog during wilderness walks
Managing billing and payment processing
Emergency contact and veterinary support if required
Internal training, safety reviews, and pack management
Sending marketing emails or updates (only if you opt-in)
Improving website performance and advertising effectiveness
4. Sharing Your Information
We only share your information when necessary to deliver our services. This may include:
Time to Pet – our booking and scheduling platform
Airtable – internal systems for pack management and service records
Meta (Facebook/Instagram) & Google – analytics and remarketing
Veterinarians or emergency services – if required for dog safety
Search support partners – only if your dog becomes lost and external help is needed
We never sell, rent, or trade your personal information.
5. How We Store and Protect Your Information
We take reasonable steps to keep your information secure. This includes:
Password-protected digital systems accessible only by authorised City Pets staff
Secure cloud-based storage for service records
Physical documents (if any) stored in locked facilities
Retaining data only as long as reasonably necessary or until you request deletion
We work to prevent unauthorised access, modification, loss, or disclosure of your information.
6. Cookies & Tracking Technologies
Our website uses:
Cookies
Meta Pixel
Google Analytics
These tools help us understand:
How visitors use our website
Which pages perform best
How to improve ads and customer experience
You can disable cookies in your browser, though some site functions may not operate fully.
7. Accessing or Correcting Your Information
You may request:
A copy of the personal information we hold about you
Corrections to any inaccurate or outdated information
To make a request, email us at info@citypetsadventures.co.nz with the subject: “Privacy Request.”
We will respond in accordance with the Privacy Act 2020.
8. Your Rights Under NZ Law
You have the right to:
Know why your information is collected
Understand how it is used
Request access or corrections
Request deletion where legally appropriate
For more information, visit the Office of the Privacy Commissioner: www.privacy.org.nz
9. Policy Changes
We may update this Privacy Policy from time to time to reflect service changes or legal requirements.
The latest version will always be available on our website.
10. Contact Us
If you have any questions regarding your privacy, please reach out:
